Customer care, made clear

Refund & Return Policy

We want you to feel confident in every purchase. If something is not right, contact us promptly and our customer care team will help.

2-day reporting windowFor damaged, missing or incorrect items

3-hour cancellationFrom the time an order is placed

Prompt supportContact our customer care team

We are here when things do not go as planned.

If you are not satisfied with your purchase, email us within 2 days of delivery with your order details. Use “Returns and Replacement” as the subject so we can route your request quickly.

You received the wrong item

Email care@seed.fit or call 7428109574 within 2 days of delivery. Our team will review and resolve the issue as soon as possible.

You received a damaged item

Within 2 days of delivery, email your order ID along with clear photographs—and a video where possible—showing the damaged or tampered product and packaging.

You did not like an item

Contact our customer care team by email or phone. We will listen to your concern, explain the available options and aim to respond within 24 hours.

You need to cancel an order

An order may be cancelled within 3 hours of being placed. Once processing or dispatch has begun, cancellation may no longer be possible.

When returns or refunds may apply

Wrong product delivered
Expired product delivered
Product received physically damaged or with tampered packaging
Incomplete order or missing products

When requests cannot be processed

Products have been opened, used or altered
Original packaging, labels or mono cartons are missing
The request is raised more than 7 days after delivery
Damage or missing items are reported more than 2 days after delivery
The order was placed during a promotional offer that excluded cancellations, returns or refunds

Shipping charges

We offer free shipping on eligible orders above ₹395, as notified from time to time, and may offer free Cash on Delivery. The shipping charges shown during checkout are considered final.

How refunds are handled

Approved refunds are processed after the request and supporting information have been reviewed. Processing and bank settlement times may vary depending on the original payment method.

Please note: In unforeseen circumstances, the brand reserves the right to void a shipment and process a refund for the applicable order. This policy does not limit any mandatory rights available to customers under applicable law.